1. Notify Us: Inform us immediately upon receiving your parcel.
2. Check Requirements: Ensure the item meets the exchange requirements.

1. Size Only

• Exchanges are allowed for size changes only (not design changes).
• The item must have its original tag and be unwashed and unworn.
• Sale or discounted items are not eligible for exchange.

2. Exchange Size Reservation

• Preferred exchange sizes will not be reserved until we receive your returned item.

3. Timeframe

• Exchanges must be completed within 3 days of receiving the item.
• No requests will be entertained after this period.
• Processing for exchanges and returns may take up to 14 working days.

4. Customer Responsibility

• All return and delivery charges are to be borne by the customer.

5. Single Exchange Limit

• Only one exchange per item is allowed. Please confirm your size before requesting an exchange.

6. Walk-In Exchanges

• Exchanges can be done at our HQ:
  RICO RINALDI
  6-27-3A, Level 3
  Jalan Medan Pusat Bandar 8, Bangi Sentral,
  Section 8, 43650, Bandar Baru Bangi,
  Selangor Darul Ehsan, Malaysia.

7. Peak Season Policy

• No exchanges will be allowed during peak seasons. Kindly refer to the sizing chart for accurate sizing.

1. Sale and Markdown Items: Not eligible for returns or exchanges.
2. Damaged, Marked, or Altered Items: Items without the original price tag will not be accepted and may be sent back to the customer.
3. Essential Items: Items such as face masks are non-returnable.
4. Pre-Order Items: Non-refundable, non-exchangeable, and non-returnable.